1. How Do I change my default password to access Acenet?

  2. How Do I access my departmental/organizational web account from on campus? From off campus?

  3. How Do I access my personal web account from on campus? From off campus?

  4. How Do I Set Up Or Reset eTapestry IDs And Passwords?

  5. How Do I Keep My E-mail Address After You Graduate?

  6. How Do I Clear History And Cache In Interent Explorer?

  7. How Do I fix QuarkXPress not starting up when it says it has a bad Preferences file?

  8. How Do I delete my preferences folder on a Mac?

  9. I get valid email delivered to my Bayesian Folder.  What can I do?

  10. I forgot my password.  How do I get it reset or changed?

  11. I am having trouble printing.

  12. Do you work on student pcs or home pcs?

  13. Can I connect to my network share from the dorm or home? (Read Access) (Read/Write Access)

  14. Computing Basics (more FAQ's)

  15. E-mail And Microsoft Outlook

  16. Internet and Personal Web Pages

  17. Microsoft Office

  18. Printing

  19. Spyware and Virus Removal

  20. Telephones

  21. Installing Software

  1. How do I change my default password to access Acenet?

    1. Logon on to any lab computer on campus using your old password
    2. After you have logged in, press ALT-CTRL-DEL simultaneously
    3. A windows security dialog box will pop up
    4. Click on the "Change Password" button
    5. This will bring up the change password dialog box
    6. First in your current password, then enter in the new password
    7. Enter in the new password again
    8. Then click the OK button
    9. A dialog box will pop up stating that your password has been changed
    10. This will return you to the windows security dialog box
    11. Click the CANCEL button and you will return to your desktop

    Next time you log in, you will use your new password


  2. How do I access my departmental/organizational web account from on campus?

    • If you are using windows you have two options:

      1. Map a network drive. Do this by first right-clicking on My Computer. A menu should pop-up next to your mouse cursor. Within that pop-up menu select "Map Network Drive". A new window will open with options for mapping a network drive. First, be sure not to change the "Drive" option. Your computer will automatically select the next available drive letter for you to use. Second, in the space for "Folder" or "Path" type in the following:

        \\uewww2\nameofwebaccount

        '\\uewww2\' = server to connect to; 'nameofwebaccount\' = share name of web account to connect to - for example: \\uewww2\art\

        If you wish to have this mapped drive reconnect whenever you logon to your computer, check the box next to "Reconnect at logon." This will connect you to the UEWWW2 server every time you logon to your computer. Once you click the "Finish" button, your computer will automatically be mapped to the UEWWW2 server and a new window should open listing all the contents of the web account you connected to (if you have access.)

      2. Use the RUN command box. Click START, then select RUN. Type in the following into the box:

        \\uewww2\nameofwebaccount\

        '\\uewww2\' = server to connect to; 'nameofwebaccount\' = share name of web account to connect to - for example: \\uewww2\art\

        Click OK. A new window should open listing all the contents of the web account you connected to (if you have access.)

    • If you are using a Macintosh, and depending on which MacOS you are using, you may have two options:

      1. For users with MacOS 9 or earlier you will need to FTP your files to and from your web account on UEWWW2. To do this specify the HOST in your FTP program as "www2.evansville.edu". Your ACENET ID and Password will provide you with access to your web account. However, you'll need to preface your user id with "acenet\", like this: acenet\aa01. Once connected you will need to find your web account within the directory listing of all web accounts.

      2. If you are using MacOS 10 you can connect via FTP (per instructions above) or you can directly connect to your web account like Windows users. To do this, from the desktop, select "Connect to Server" from under the "Go" menu option at the top of the screen. In the new window that pops up, type in the following into the "Address:" field at the bottom of the window:

        smb://uewww2/nameofwebaccount/

        For example: smb://uewww2/art/

        Press the "Connect" button or hit the RETURN key. You will then be prompted to log on, do so with your acenet id and password. (Note: You do not need to preface your user id with "acenet\".) Once connected you will see a new window listing all web accounts in that directory. Find your folder and if you wish, create and alias of it to put on your desktop for quicker access.

    How do I access my departmental/organizational web account from off campus?

    If you are not connected to the EVANSVILLE.EDU domain (ACENET), you will need to use File Transfer Protocol (FTP) to transfer files back and forth form your web account.

    • To use FTP with Windows 2000 or Windows XP: The easiest way is to use the RUN command box under the START menu. Type in "ftp://www2.evansville.edu/nameofwebaccount/" (for example: ftp://www2.evansville.edu/art/) and hit RETURN or click OK. You will then immediately be prompted to login. You will need to preface your user ID with "acenet\" (without quotes). Once connected you can access your files as you would on campus.

    • To use FTP with older versions of Windows, Macintosh computers, or other operating systems: You will need an FTP client or program like WSFTP for Windows or FETCH for Macintosh. The HOST will be: "www2.evansville.edu" (without quotes). For USER ID, you will need to preface your UE user ID with "acenet\" (without quotes). Then just provide your password and hit RETURN or click CONNECT or OK (depending on which platform you're using). Once connected, you will then need to locate your web account (directory) in the listing that is provided. Open your directory to begin transferring files back and forth.

    NOTE: In some instances you may need to specify the path to the directory you are accessing.


  3. How do I access my personal web account from on campus?

    • If you are using windows you have two options:

      1. Map a network drive. Do this by first right-clicking on My Computer. A menu should pop-up next to your mouse cursor. Within that pop-up menu select "Map Network Drive". A new window will open with options for mapping a network drive. First, be sure not to change the "Drive" option. Your computer will automatically select the next available drive letter for you to use. Second, in the space for "Folder" or "Path" type in the following:

        For Faculty: \\uewww2\userid\

        For everyone else: \\uewww2\homepages\userid\

        If you wish to have this mapped drive reconnect whenever you logon to your computer, check the box next to "Reconnect at logon." This will connect you to the UEWWW2 server every time you logon to your computer. Once you click the "Finish" button, your computer will automatically be mapped to the UEWWW2 server and a new window should open listing all the contents of the web account you connected to (if you have access.)

      2. Use the RUN command box. Click START, then select RUN. Type in the following into the box:

        For Faculty: \\uewww2\userid\

        For everyone else: \\uewww2\homepages\userid\

        Click OK.

        For everyone but faculty, you will see a new window listing all web accounts in that directory. Find your folder and if you wish, create an alias of it to put on your desktop for quicker access.

    • If you are using a Macintosh, and depending on which MacOS you are using, you may have two options:

      1. For users with MacOS 9 or earlier you will need to FTP your files to and from your web account on UEWWW2. To do this specify the HOST in your FTP program.

        For Faculty: faculty.evansville.edu

        For everyone else: homepages.evansville.edu

        Your ACENET ID and Password will provide you with access to your web account. However, you'll need to preface your user id with "acenet\", like this: acenet\aa01.

      2. If you are using MacOS 10 you can connect via FTP (per instructions above) or you can directly connect to your web account like Windows users. To do this, from the desktop, select "Connect to Server" from under the "Go" menu option at the top of the screen. In the new window that pops up, type in the following into the "Address:" field at the bottom of the window:

        For Faculty: smb://uewww2/userid/

        For everyone else: smb://uewww2/homepages/userid/

        Press the "Connect" button or hit the RETURN key. You will then be prompted to log on, do so with your acenet id and password. (Note: You do not need to preface your user id with "acenet\".) For everyone but faculty, you will see a new window listing all web accounts in that directory. Find your folder and if you wish, create and alias of it to put on your desktop for quicker access.

    How do I access my personal web account from off campus?

    If you are not connected to the EVANSVILLE.EDU domain (ACENET), you will need to use File Transfer Protocol (FTP) to transfer files back and forth form your web account.

    • To use FTP with Windows 2000 or Windows XP: The easiest way is to use the RUN command box under the START menu. Then type in:

      For faculty: ftp://faculty.evansville.edu/

      For everyone else: ftp://homepages.evansville.edu/

      Then hit RETURN or click OK. You will then immediately be prompted to login. You will need to preface your user ID with "acenet\" (without quotes). Once connected you can access your files as you would on campus.

    • To use FTP with older versions of Windows, Macintosh computers, or other operating systems: You will need an FTP client or program like WSFTP for Windows or FETCH for Macintosh. The HOST will be:

      For faculty: faculty.evansville.edu

      For everyone else: homepages.evansville.edu

      For USER ID, you will need to preface your UE user ID with "acenet\" (without quotes). Then just provide your password and hit RETURN or click CONNECT or OK (depending on which platform you're using). Once connected, you will then have access to your personal web account (directory).

       


  4. How do I set up or reset eTasestry IDs and Passwords?

    You should contact Susan Salee, who handles the administration of eTapestry. 


  5. What happens to my email account after I graduate? Can I keep it?

    Email accounts are disabled 6 months after graduation, but the old email messages are still retained. However, messages sent to an account after it is disabled are not retained. If you are interested in Extended E-mail Service, please contact the Office of Alumni Relations to complete the registration form and pay a onetime licensing fee of $15.00. The Office of Alumni Relations is located in the Igleheart Building and can be contacted at (812) 479-ALUM or alumni@evansville.edu


  6. How do I clear history and cache in Internet Explorer

    Open Internet Explorer

    • Select Tools -> Internet Options.
    • Select the General Tab.
    • Select Delete Files, then Delete History.

    After that is finished don't close that box.

    • Select Connections.
    • Select LAN Settings.
    • Then there should be 3 white boxes on the left side.
    Make sure all 3 boxes are un-checked.

    Next:

    • Go to Start at the bottom left of your computer.
    • Select Run.
    • For Windows 2000 and XP type cmd.
    • For Windows 98 ME type command.
    • Select OK.
    • Then type ipconfig /flushdns (make sure there’s a space between g /flushdns).


  7. How do I fix QuarkXPress not starting up when it says it has a bad Preferences file?

    • Double Click the Mac Hard Drive
    • Double Click the QuarkXPress folder
    • Delete the Preferences folder
    • Restart QuarkXPress


  8. How do I delete my preferences folder on a Mac?

    • Double Click the Mac Hard Drive
    • Click on the icon that looks like a house (It will say home or your user id)
    • Double Click the Library Folder
    • Delete the Preferences Folder


  9. I get valid email delivered to my Bayesian Folder.  What can I do?

    The Bayesian Filter is constantly learning from our email habits.  If you are having valid email delivered to the Bayesian Folder, you need to "drag and drop" it into your inbox.  The same is true if you are receiving SPAM in your inbox, you just drag and drop into the bayesian folder.  Eventually it will learn these patterns.


  10. I forgot my password. How do I get it reset or changed?

    Come to OTS Help Desk with Photo ID.


  11. I am having trouble printing.

    If the printer is physically not working, then you need to contact Lasertone. Examples: Printer will not pick up paper, Printer had a error in status window, etc.

    LaserTone, Inc.
    Brad A. Nicholson, President
    701 N. Weinbach, Suite 650
    Evansville, IN 47711

    laser1@lt1.com
    (800) 466-5033 - 800
    (812) 473-5945 - Local
    (812) 473-5980 - Fax

    If the printer is not printing properly, call help desk to summit a help request. Examples: Printer only printer half a page, Printer prints extra sheet of paper, etc.


  12. Do you work on student pcs or home pcs?

    OTS does not service student pcs (except for network card installs only) or home pcs of faculty, staff, or administrators.

    A couple of the OTS employees do work on pcs outside of the University. The service is no way related to OTS or the University. For more information on home pc repairs, contact Steven Charles.